Terms and Conditions
To make a booking please enter your details on the contact page.
After you have made the initial enquiry we can hold the date for you for 48 hours before we need to confirm your booking. If you have changed your mind please let us know so we can pass on the date requested to another booking.
Your booking will be confirmed through email and you will be given a booking number. If any details of the event change once you have booked we will try our best to make it work, however it may be difficult to adjust the time and location on busy weekends. A final conformation will be sent out the week before the date of the event.
A deposit of 20% may be required to secure your booking.
Payment of the party can be paid in cash to the face painter on arrival. Or an online payment can be made prior to the event. An invoice can be sent out with all the payment details.
We understand that in certain situations the event or party may need to be cancelled. We will try our best to reschedule to another date if possible.
If a cancelation is made within 2 weeks of the event there is a cancelation fee of 20% of the booked price.
If a cancelation is made within 24 hours of the event there is a cancelation fee of 50% of the booked price.
On the Day of the Event
We will try and arrive at the event 30 minutes prior to the start time, or 15 minutes early at a Birthday Party or smaller event to allow time to set up. There are occasions that we may be running late due to other circumstances but we will always make sure we are ready to go on time. If necessary we will work slightly longer to make sure we cover the time we agreed on.
We are able to provide our own table and chairs when necessary. If you would prefer to provide this yourself we require a working table or bench top about 0.5m - 0.5m -1.5m x 1m, and either a tall (bar stool etc.) chair for each painter, or 2 regular chairs (one for both the painter and paintee).
We require an open space to set up, preferably no smaller than 2m x 2m. Face painting often attracts a small crowd of people so an adequate space for waiting would also be helpful. In front of a door way or walk way is often not ideal.
We also require adequate lighting, a well light room or near a large window would be ideal.